The Terms and Conditions listed below are subject to change. The customer agrees to the terms and conditions upon purchasing any HSA Tutoring product.
Refund Policy
All orders are non-refundable exactly 60 days after the purchase is processed. We offer full or partial refunds on a case-by-case basis for packages purchased less than 60 days prior. HSA Tutoring management has the full discretion over granting the refund and amount. Cases in which we may grant refunds include unreasonable delays in service delivery with no alternative to remedy the customer’s receipt of service. We do not refund for remaining hours remaining in incomplete packages. If HSA Tutoring management grants a partial refund for a tutoring package, HSA Tutoring has the right to decide the refund amount granted for the service provided.
Group course cancellation: After registering and paying in full for any group course, a $100 cancellation fee will be deducted from your registration payment refund up to seven (7) days before the first scheduled date of the course. There will be no refunds within seven (7) days of a group course. If the course for which you are registered is cancelled by HSA Tutoring due to circumstances outside of its control (i.e., inclement weather or instructor unavailability), you will be rescheduled for another course at no additional charge.
General Conditions and Non-Solicitation
We reserve the right to refuse service to anyone for any reason at any time.In compliance with the Children’s Online Privacy Protection Act, HSA does not permit children under 13 years of age to become users without their parent or guardian’s express consent and approval. By using enrolling in any of HSA affiliated courses, you represent you are not under 13 years of age.
To protect the privacy of our tutors, HSA Tutoring does not distribute any tutor information aside from the name and email after matching a tutor to a student. The customer can contact HSA Tutoring to request a tutor change if the customer is dissatisfied with the tutor assigned. It is up to the discretion of HSA Tutoring management whether the customer complaint is valid and a tutor transfer is granted.
The customer may request the number of remaining hours in a particular package at any time. The customer may use the total package hours in increments and pacing of their choice, with a minimum 1 hour time increment for on-campus and off-campus tutoring and a minimum 30 minute time increment for each online tutoring session. HSA Tutoring defines off-campus tutoring to be tutoring at a location within a 15 minute drive range or a 30 minute public transport range of Harvard University's campus.
The customer must use all purchased hours within 12 months of the time of purchasing. Hours expire 12 months after purchasing and can no longer be used or redeemed at HSA Tutoring. Expired hours cannot be refunded and are non-transferable to other students.
The customer agrees not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by HSA Tutoring. The customer may not hire an HSA Tutoring employee up to one year of the purchase for tutoring services. If the customer is connected with an HSA Tutoring employee through purchasing an HSA Tutoring service, the customer may not hire the employee to continue services outside of HSA Tutoring.
Terms and Conditions Changes
You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is the customer's responsibility to check our website periodically for such changes. The customer's continued use of our Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.